TY  - JOUR
AU  - Majstorović, Nemanja
AU  - Čerče, Luka
AU  - Kramar, Davorin
AU  - Soković, Mirko
AU  - Glišić, Branislav
AU  - Majstorović, Vidosav
AU  - Živković, Srđan
PY  - 2017
UR  - https://smile.stomf.bg.ac.rs/handle/123456789/2244
AB  - Background: 3D modelling in orthodontics is becoming an increasingly widespread technique in practice. One of the significant questions already being asked is related to determining the precision of the scanner used for generating surfaces on a 3D model of the jaw. Materials and methods: This research was conducted by generating a set of identical 3D models on Atos optical 3D scanner and Lazak Scan laboratory scanner, which precision was established by measuring a set of orthodontic parameters (54 overall) in all three orthodontic planes. In this manner we explored their precision in space, since they are used for generating spatial models - 3D jaws. Results: There were significant differences between parameters scanned with Atos and Lazak Scan. The smallest difference was 0.017 mm, and the biggest 1.109 mm. Conclusion: This research reveals that both scanners (Atos and Lazak Scan), which belong to general purpose scanners, based on precision parameters can be used in orthodontics. Early analyses indicate that the reference scanner in terms of precision is Atos.
PB  - Udruženje stomatologa Balkana
T2  - Balkan Journal of Dental Medicine
T1  - Examination of scanner precision by analysing orthodontic parameters
VL  - 21
IS  - 1
SP  - 32
EP  - 43
DO  - 10.1515/bjdm-2017-0005
ER  - 

@article{
author = "Majstorović, Nemanja and Čerče, Luka and Kramar, Davorin and Soković, Mirko and Glišić, Branislav and Majstorović, Vidosav and Živković, Srđan",
year = "2017",
abstract = "Background: 3D modelling in orthodontics is becoming an increasingly widespread technique in practice. One of the significant questions already being asked is related to determining the precision of the scanner used for generating surfaces on a 3D model of the jaw. Materials and methods: This research was conducted by generating a set of identical 3D models on Atos optical 3D scanner and Lazak Scan laboratory scanner, which precision was established by measuring a set of orthodontic parameters (54 overall) in all three orthodontic planes. In this manner we explored their precision in space, since they are used for generating spatial models - 3D jaws. Results: There were significant differences between parameters scanned with Atos and Lazak Scan. The smallest difference was 0.017 mm, and the biggest 1.109 mm. Conclusion: This research reveals that both scanners (Atos and Lazak Scan), which belong to general purpose scanners, based on precision parameters can be used in orthodontics. Early analyses indicate that the reference scanner in terms of precision is Atos.",
publisher = "Udruženje stomatologa Balkana",
journal = "Balkan Journal of Dental Medicine",
title = "Examination of scanner precision by analysing orthodontic parameters",
volume = "21",
number = "1",
pages = "32-43",
doi = "10.1515/bjdm-2017-0005"
}

Majstorović, N., Čerče, L., Kramar, D., Soković, M., Glišić, B., Majstorović, V.,& Živković, S.. (2017). Examination of scanner precision by analysing orthodontic parameters. in Balkan Journal of Dental Medicine
Udruženje stomatologa Balkana., 21(1), 32-43.
https://doi.org/10.1515/bjdm-2017-0005

Majstorović N, Čerče L, Kramar D, Soković M, Glišić B, Majstorović V, Živković S. Examination of scanner precision by analysing orthodontic parameters. in Balkan Journal of Dental Medicine. 2017;21(1):32-43.
doi:10.1515/bjdm-2017-0005 .

Majstorović, Nemanja, Čerče, Luka, Kramar, Davorin, Soković, Mirko, Glišić, Branislav, Majstorović, Vidosav, Živković, Srđan, "Examination of scanner precision by analysing orthodontic parameters" in Balkan Journal of Dental Medicine, 21, no. 1 (2017):32-43,
https://doi.org/10.1515/bjdm-2017-0005 . .

TY  - JOUR
AU  - Tekić, Jasmina
AU  - Majstorović, Vidosav
AU  - Marković, Dejan
PY  - 2015
UR  - https://smile.stomf.bg.ac.rs/handle/123456789/2036
AB  - Introduction Models of excellence are considered a practical tool in the field of management that should help a variety of organizations, including dental, to carry out the measurement of the quality of provided services, and so define their position in relation to excellence. The quality of healthcare implies the degree within which the system of healthcare and health services increases the likelihood of positive treatment outcome. Objective The aim of the present study was to define a model of excellence in the field of dental healthcare (DHC) in the Republic of Serbia and suggest the model of DHC whose services will have the characteristics of outstanding service in the dental practice. Methods In this study a specially designed questionnaire was used for the assessment of the maturity level of applied management regarding quality in healthcare organizations of the Republic of Serbia. The questionnaire consists of 13 units and a total of 240 questions. Results The results of the study were discussed involving four areas: (1) defining the main criteria and sub-criteria, (2) the elements of excellence of DHC in the Republic of Serbia, (3) the quality of DHC in the Republic of Serbia, and (4) defining the framework of the model of excellence for the DHC in the Republic of Serbia. The main criteria which defined the framework and implementation model of excellence in the field of DHC in Serbia were: leadership, management, human resources, policy and strategy, other resources, processes, patients' satisfaction, employee's satisfaction, impact on society and business results. The model had two main parts: the possibilities for the first five criteria and options for the other four criteria. Conclusion Excellence in DHC business as well as the excellence of provided dental services are increasingly becoming the norm and good practice, and progressively less the exception.
AB  - Uvod Modeli izvrsnosti se smatraju praktičnim alatom u oblasti upravljanja koji treba da pomogne različitim organizacijama, pa i stomatološkim, da same izvrše merenje nivoa kvaliteta pruženih usluga i tako definišu gde se nalaze u odnosu na izvrsnost. Kvalitetna zdravstvena zaštita podrazumeva stepen u kojem sistem zdravstvene zaštite i zdravstvena usluga povećavaju verovatnoću pozitivnog ishoda lečenja. Cilj rada Cilj istraživanja bio je da se definiše model izvrsnosti za oblast stomatološke zdravstvene zaštite (SZZ) u Republici Srbiji i predloži model organizacije SZZ čija će usluga imati odlike izvrsne usluge u stomatološkoj praksi. Metode rada Za ovo istraživanje korišćen je posebno sačinjen upitnik za ocenu nivoa zrelosti primenjenog upravljanja kvalitetom u zdravstvenim organizacijama u Republici Srbiji. Upitnik se sastojao od 13 celina i 240 pitanja. Rezultati Rezultati istraživanja su razmatrani u četiri oblasti: 1) definisanje glavnih kriterijuma i podkriterijuma; 2) elementi izvrsnosti za SZZ u Republici Srbiji; 3) kvalitet u SZZ Republike Srbije; i 4) definisanje okvira modela izvrsnosti za SZZ u Republici Srbiji. Glavni kriterijumi koji su definisali okvir i primenu modela izvrsnosti u oblasti SZZ u Srbiji bili su: liderstvo, upravljanje ljudskim resursima, politika i strategija, ostali resursi, procesi, zadovoljstvo pacijenata, zadovoljstvo zaposlenih, uticaj na društvo i poslovni rezultati. Model je imao dve osnovne celine: mogućnosti za prvih pet kriterijuma i mogućnosti za ostala četiri kriterijuma. Zaključak Izvrsnost u poslovanju SZZ, kao i izvrsnost pruženih stomatoloških usluga, sve više postaje pravilo i dobra praksa, a sve manje izuzetak.
PB  - Srpsko lekarsko društvo, Beograd
T2  - Srpski arhiv za celokupno lekarstvo
T1  - Applying the model of excellence in dental healthcare
T1  - Primena modela izvrsnosti u stomatološkoj zdravstvenoj zaštiti
VL  - 143
IS  - 1-2
SP  - 56
EP  - 62
DO  - 10.2298/SARH1502056T
ER  - 

@article{
author = "Tekić, Jasmina and Majstorović, Vidosav and Marković, Dejan",
year = "2015",
abstract = "Introduction Models of excellence are considered a practical tool in the field of management that should help a variety of organizations, including dental, to carry out the measurement of the quality of provided services, and so define their position in relation to excellence. The quality of healthcare implies the degree within which the system of healthcare and health services increases the likelihood of positive treatment outcome. Objective The aim of the present study was to define a model of excellence in the field of dental healthcare (DHC) in the Republic of Serbia and suggest the model of DHC whose services will have the characteristics of outstanding service in the dental practice. Methods In this study a specially designed questionnaire was used for the assessment of the maturity level of applied management regarding quality in healthcare organizations of the Republic of Serbia. The questionnaire consists of 13 units and a total of 240 questions. Results The results of the study were discussed involving four areas: (1) defining the main criteria and sub-criteria, (2) the elements of excellence of DHC in the Republic of Serbia, (3) the quality of DHC in the Republic of Serbia, and (4) defining the framework of the model of excellence for the DHC in the Republic of Serbia. The main criteria which defined the framework and implementation model of excellence in the field of DHC in Serbia were: leadership, management, human resources, policy and strategy, other resources, processes, patients' satisfaction, employee's satisfaction, impact on society and business results. The model had two main parts: the possibilities for the first five criteria and options for the other four criteria. Conclusion Excellence in DHC business as well as the excellence of provided dental services are increasingly becoming the norm and good practice, and progressively less the exception., Uvod Modeli izvrsnosti se smatraju praktičnim alatom u oblasti upravljanja koji treba da pomogne različitim organizacijama, pa i stomatološkim, da same izvrše merenje nivoa kvaliteta pruženih usluga i tako definišu gde se nalaze u odnosu na izvrsnost. Kvalitetna zdravstvena zaštita podrazumeva stepen u kojem sistem zdravstvene zaštite i zdravstvena usluga povećavaju verovatnoću pozitivnog ishoda lečenja. Cilj rada Cilj istraživanja bio je da se definiše model izvrsnosti za oblast stomatološke zdravstvene zaštite (SZZ) u Republici Srbiji i predloži model organizacije SZZ čija će usluga imati odlike izvrsne usluge u stomatološkoj praksi. Metode rada Za ovo istraživanje korišćen je posebno sačinjen upitnik za ocenu nivoa zrelosti primenjenog upravljanja kvalitetom u zdravstvenim organizacijama u Republici Srbiji. Upitnik se sastojao od 13 celina i 240 pitanja. Rezultati Rezultati istraživanja su razmatrani u četiri oblasti: 1) definisanje glavnih kriterijuma i podkriterijuma; 2) elementi izvrsnosti za SZZ u Republici Srbiji; 3) kvalitet u SZZ Republike Srbije; i 4) definisanje okvira modela izvrsnosti za SZZ u Republici Srbiji. Glavni kriterijumi koji su definisali okvir i primenu modela izvrsnosti u oblasti SZZ u Srbiji bili su: liderstvo, upravljanje ljudskim resursima, politika i strategija, ostali resursi, procesi, zadovoljstvo pacijenata, zadovoljstvo zaposlenih, uticaj na društvo i poslovni rezultati. Model je imao dve osnovne celine: mogućnosti za prvih pet kriterijuma i mogućnosti za ostala četiri kriterijuma. Zaključak Izvrsnost u poslovanju SZZ, kao i izvrsnost pruženih stomatoloških usluga, sve više postaje pravilo i dobra praksa, a sve manje izuzetak.",
publisher = "Srpsko lekarsko društvo, Beograd",
journal = "Srpski arhiv za celokupno lekarstvo",
title = "Applying the model of excellence in dental healthcare, Primena modela izvrsnosti u stomatološkoj zdravstvenoj zaštiti",
volume = "143",
number = "1-2",
pages = "56-62",
doi = "10.2298/SARH1502056T"
}

Tekić, J., Majstorović, V.,& Marković, D.. (2015). Applying the model of excellence in dental healthcare. in Srpski arhiv za celokupno lekarstvo
Srpsko lekarsko društvo, Beograd., 143(1-2), 56-62.
https://doi.org/10.2298/SARH1502056T

Tekić J, Majstorović V, Marković D. Applying the model of excellence in dental healthcare. in Srpski arhiv za celokupno lekarstvo. 2015;143(1-2):56-62.
doi:10.2298/SARH1502056T .

Tekić, Jasmina, Majstorović, Vidosav, Marković, Dejan, "Applying the model of excellence in dental healthcare" in Srpski arhiv za celokupno lekarstvo, 143, no. 1-2 (2015):56-62,
https://doi.org/10.2298/SARH1502056T . .

TY  - JOUR
AU  - Tekić, Jasmina
AU  - Majstorović, Vidosav
AU  - Marković, Dejan
AU  - Nikodijević, Angelina
AU  - Stamenković, Dragoslav
PY  - 2011
UR  - https://smile.stomf.bg.ac.rs/handle/123456789/1669
AB  - The standards ISO 9000 series, brought in 1987, were the driving force for the development and application of quality management (QM) in various areas, including health care. Currently, there are over one million certificates for quality management (QMC), and they were main initiators of quality improvement. In addition to the model for quality management of products/services, other models are also in use. The aim of this study was to present methods and techniques for quality improvement of health services, with special emphasis on dental health care services (DHS), and possibility for enhancement.
AB  - Standardi serije ISO 9000, doneti 1987. godine, bili su pokretač razvoja i primene principa upravljanja kvalitetom u različitim oblastima, pa i u zdravstvenoj zaštiti. Danas u svetu postoji više od milion sertifikata za upravljanje kvalitetom, tako da se može reći da su oni bili osnovni pokretač unapređenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda i usluga, danas se u ovoj oblasti koriste različiti modeli. Cilj ovog rada je bio da se predstave metode i tehnike unapređenja kvaliteta zdravstvenih usluga, s posebnim osvrtom na usluge stomatološke zdravstvene zaštite i aspekt unapređenja kvaliteta u njoj.
PB  - Srpsko lekarsko društvo - Stomatološka sekcija, Beograd
T2  - Stomatološki glasnik Srbije
T1  - Quality management in dental health care: Present and future development
T1  - Upravljanje kvalitetom u stomatološkoj zdravstvenoj zaštiti - stanje i budući razvoj
VL  - 58
IS  - 1
SP  - 35
EP  - 43
DO  - 10.2298/SGS1101035T
ER  - 

@article{
author = "Tekić, Jasmina and Majstorović, Vidosav and Marković, Dejan and Nikodijević, Angelina and Stamenković, Dragoslav",
year = "2011",
abstract = "The standards ISO 9000 series, brought in 1987, were the driving force for the development and application of quality management (QM) in various areas, including health care. Currently, there are over one million certificates for quality management (QMC), and they were main initiators of quality improvement. In addition to the model for quality management of products/services, other models are also in use. The aim of this study was to present methods and techniques for quality improvement of health services, with special emphasis on dental health care services (DHS), and possibility for enhancement., Standardi serije ISO 9000, doneti 1987. godine, bili su pokretač razvoja i primene principa upravljanja kvalitetom u različitim oblastima, pa i u zdravstvenoj zaštiti. Danas u svetu postoji više od milion sertifikata za upravljanje kvalitetom, tako da se može reći da su oni bili osnovni pokretač unapređenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda i usluga, danas se u ovoj oblasti koriste različiti modeli. Cilj ovog rada je bio da se predstave metode i tehnike unapređenja kvaliteta zdravstvenih usluga, s posebnim osvrtom na usluge stomatološke zdravstvene zaštite i aspekt unapređenja kvaliteta u njoj.",
publisher = "Srpsko lekarsko društvo - Stomatološka sekcija, Beograd",
journal = "Stomatološki glasnik Srbije",
title = "Quality management in dental health care: Present and future development, Upravljanje kvalitetom u stomatološkoj zdravstvenoj zaštiti - stanje i budući razvoj",
volume = "58",
number = "1",
pages = "35-43",
doi = "10.2298/SGS1101035T"
}

Tekić, J., Majstorović, V., Marković, D., Nikodijević, A.,& Stamenković, D.. (2011). Quality management in dental health care: Present and future development. in Stomatološki glasnik Srbije
Srpsko lekarsko društvo - Stomatološka sekcija, Beograd., 58(1), 35-43.
https://doi.org/10.2298/SGS1101035T

Tekić J, Majstorović V, Marković D, Nikodijević A, Stamenković D. Quality management in dental health care: Present and future development. in Stomatološki glasnik Srbije. 2011;58(1):35-43.
doi:10.2298/SGS1101035T .

Tekić, Jasmina, Majstorović, Vidosav, Marković, Dejan, Nikodijević, Angelina, Stamenković, Dragoslav, "Quality management in dental health care: Present and future development" in Stomatološki glasnik Srbije, 58, no. 1 (2011):35-43,
https://doi.org/10.2298/SGS1101035T . .

TY  - JOUR
AU  - Tekić, Jasmina
AU  - Majstorović, Vidosav
AU  - Marković, Dejan
AU  - Nikodijević, Angelina
AU  - Stamenković, Dragoslav
PY  - 2011
UR  - https://smile.stomf.bg.ac.rs/handle/123456789/1661
AB  - The evolution of concept development, quality management, ranging from models of inspection through quality control, quality assurance, quality management (QMS), total quality management and business models excellence. These models were first created in industry and later spread to services. The ISO 9000 family of standards, published by ISO the 1987th year, were the driving force of development and application of quality management (QM) in various areas, including health care. Today there are over one million certificates for QMS, so that it can be said that they were the main generators of quality improvement. In addition to the model for quality management of products / services, nowadays in the field of quality other quality management models are used too. Here we explore the development of models of business excellence (BE) for the dental health care.
AB  - Evolucija razvoja koncepta menadžmenta kvalitetom, se kretala od modela inspekcije, preko kontrole kvaliteta, obezbeđenja kvaliteta, menadžmenta kvalitetom (QMS), menadžmenta totalnim kvalitetom i poslovnom izvršnošću. Ovi modeli su prvo nastali u industriji a kasnije su se proširili i na usluge. Standardi ISO 9000 serije, doneti 1987. godine, bili su pokretač razvoja i primene menadžmenta kvalitetom ( QM-a) u različitim oblastima, pa i u zdravstvenoj zaštiti. Danas u svetu postoji preko milion sertifikata za QMS, tako da se može reći da su oni bili osnovni generator unapređenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda / usluge, danas se u oblasti kvaliteta koriste i drugi modeli upravljanja kvalitetom. Ovde se istražuje razvoj modela poslovne izvrsnosti (BE) za oblast stomatološke zdravstvene zaštite (SZZ).
PB  - Savez inženjera i tehničara Srbije, Beograd
T2  - Tehnika
T1  - Analysis principles for models of excellence in health care
T1  - Analiza principa za modele izvrsnosti u zdravstvenoj zaštiti
VL  - 66
IS  - 2
SP  - 335
EP  - 342
UR  - https://hdl.handle.net/21.15107/rcub_smile_1661
ER  - 

@article{
author = "Tekić, Jasmina and Majstorović, Vidosav and Marković, Dejan and Nikodijević, Angelina and Stamenković, Dragoslav",
year = "2011",
abstract = "The evolution of concept development, quality management, ranging from models of inspection through quality control, quality assurance, quality management (QMS), total quality management and business models excellence. These models were first created in industry and later spread to services. The ISO 9000 family of standards, published by ISO the 1987th year, were the driving force of development and application of quality management (QM) in various areas, including health care. Today there are over one million certificates for QMS, so that it can be said that they were the main generators of quality improvement. In addition to the model for quality management of products / services, nowadays in the field of quality other quality management models are used too. Here we explore the development of models of business excellence (BE) for the dental health care., Evolucija razvoja koncepta menadžmenta kvalitetom, se kretala od modela inspekcije, preko kontrole kvaliteta, obezbeđenja kvaliteta, menadžmenta kvalitetom (QMS), menadžmenta totalnim kvalitetom i poslovnom izvršnošću. Ovi modeli su prvo nastali u industriji a kasnije su se proširili i na usluge. Standardi ISO 9000 serije, doneti 1987. godine, bili su pokretač razvoja i primene menadžmenta kvalitetom ( QM-a) u različitim oblastima, pa i u zdravstvenoj zaštiti. Danas u svetu postoji preko milion sertifikata za QMS, tako da se može reći da su oni bili osnovni generator unapređenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda / usluge, danas se u oblasti kvaliteta koriste i drugi modeli upravljanja kvalitetom. Ovde se istražuje razvoj modela poslovne izvrsnosti (BE) za oblast stomatološke zdravstvene zaštite (SZZ).",
publisher = "Savez inženjera i tehničara Srbije, Beograd",
journal = "Tehnika",
title = "Analysis principles for models of excellence in health care, Analiza principa za modele izvrsnosti u zdravstvenoj zaštiti",
volume = "66",
number = "2",
pages = "335-342",
url = "https://hdl.handle.net/21.15107/rcub_smile_1661"
}

Tekić, J., Majstorović, V., Marković, D., Nikodijević, A.,& Stamenković, D.. (2011). Analysis principles for models of excellence in health care. in Tehnika
Savez inženjera i tehničara Srbije, Beograd., 66(2), 335-342.
https://hdl.handle.net/21.15107/rcub_smile_1661

Tekić J, Majstorović V, Marković D, Nikodijević A, Stamenković D. Analysis principles for models of excellence in health care. in Tehnika. 2011;66(2):335-342.
https://hdl.handle.net/21.15107/rcub_smile_1661 .

Tekić, Jasmina, Majstorović, Vidosav, Marković, Dejan, Nikodijević, Angelina, Stamenković, Dragoslav, "Analysis principles for models of excellence in health care" in Tehnika, 66, no. 2 (2011):335-342,
https://hdl.handle.net/21.15107/rcub_smile_1661 .

TY  - JOUR
AU  - Tekić, Jasmina
AU  - Majstorović, Vidosav
AU  - Marković, Dejan
AU  - Nikodijević, Angelina
AU  - Stamenković, Dragoslav
PY  - 2011
UR  - https://smile.stomf.bg.ac.rs/handle/123456789/1659
AB  - Business excellence models have a long history of development of sixty years. Today, the business excellence model can be essentially classified as world's most famous models/awards for excellence (Japanese, American and European), the most popular national models of excellence (the Australian, British, German, French), as well as models of excellence companies (Siemens, Philips, Toyota). In the world today there are about 120 models of excellence. The best way to improve quality of health organizations that have systems of quality management is by application of the concept of total quality (TQM). This approach ensures the improvement of overall performance of health organizations, primarily the internal organization including management, resources, processes and human resources, health services and performance of business results. The market requires high quality products and services to improve the quality of life, or TQM excellence models in all areas of social subjects operations. It is a process that never ends, and knowing the nature of man who was never satisfied with achieved, that is main driving force for social development. We are witnesses today that some countries are introducing awards to organizations which succeeded in implementation of TQM and models of excellence for quality achievement. The development of a model of business excellence (BE) for dental health care is the main subject of the current study. The aim of this study is to present and analyze the existing criteria for product excellence and based on that, to define criteria for models of excellence for dental health care in Serbia.
AB  - Istorija razvoja modela poslovne izvrsnosti duga je šezdeset godina. Oni se u osnovi mogu klasifikovati na: najpoznatije svetske modele - nagrade za izvrsnost (japanski, američki i evropski), najpoznatije nacionalne modele izvrsnosti (australijski, britanski, nemački, francuski) i kompanijske modele izvrsnosti (Siemens, Philips, Toyota). Danas u svetu postoji oko 120 modela izvrsnosti. Najbolji način za unapređenje kvaliteta zdravstvene organizacije jeste primena koncepta 'upravljanja ukupnim kvalitetom'. Ovaj pristup obezbeđuje unapređenje celokupnog poslovanja zdravstvene organizacije, prvenstveno interne organizacije, koja uključuje rukovodstvo, resurse, procese, kadrove, zdravstvene usluge i primenu poslovnih rezultata. Na tržištu se zahteva visok kvalitet proizvoda i usluga radi poboljšanja kvaliteta življenja, odnosno koncepta upravljanja ukupnim kvalitetom preko modela izvrsnosti poslovanja svih subjekata društva. To je proces bez kraja, poznavajući prirodu čoveka, koji nikada nije zadovoljan postignutim, što je osnovna pokretačka snaga razvoja društva. Svedoci smo da neke države uvode priznanja za organizacije koje su u određenom periodu napravile relevantan uspeh u primeni koncepta upravljanja ukupnim kvalitetom, odnosno u ostvarivanju modela izvrsnosti u postizanju kvaliteta. Ovde se istražuje razvoj modela poslovne izvrsnosti za oblast stomatološke zdravstvene zaštite. Cilj rada bio je da se predstave i analiziraju kriterijumi za model izvrsnosti, te na osnovu toga definišu kriterijumi modela izvrsnosti za stomatološku zdravstvenu zaštitu u Republici Srbiji.
PB  - Srpsko lekarsko društvo - Stomatološka sekcija, Beograd
T2  - Stomatološki glasnik Srbije
T1  - Main criteria for models of excellence in health care
T1  - Glavni kriterijumi za modele izvrsnosti u zdravstvenoj zaštiti
VL  - 58
IS  - 3
SP  - 147
EP  - 155
DO  - 10.2298/SGS1103147T
ER  - 

@article{
author = "Tekić, Jasmina and Majstorović, Vidosav and Marković, Dejan and Nikodijević, Angelina and Stamenković, Dragoslav",
year = "2011",
abstract = "Business excellence models have a long history of development of sixty years. Today, the business excellence model can be essentially classified as world's most famous models/awards for excellence (Japanese, American and European), the most popular national models of excellence (the Australian, British, German, French), as well as models of excellence companies (Siemens, Philips, Toyota). In the world today there are about 120 models of excellence. The best way to improve quality of health organizations that have systems of quality management is by application of the concept of total quality (TQM). This approach ensures the improvement of overall performance of health organizations, primarily the internal organization including management, resources, processes and human resources, health services and performance of business results. The market requires high quality products and services to improve the quality of life, or TQM excellence models in all areas of social subjects operations. It is a process that never ends, and knowing the nature of man who was never satisfied with achieved, that is main driving force for social development. We are witnesses today that some countries are introducing awards to organizations which succeeded in implementation of TQM and models of excellence for quality achievement. The development of a model of business excellence (BE) for dental health care is the main subject of the current study. The aim of this study is to present and analyze the existing criteria for product excellence and based on that, to define criteria for models of excellence for dental health care in Serbia., Istorija razvoja modela poslovne izvrsnosti duga je šezdeset godina. Oni se u osnovi mogu klasifikovati na: najpoznatije svetske modele - nagrade za izvrsnost (japanski, američki i evropski), najpoznatije nacionalne modele izvrsnosti (australijski, britanski, nemački, francuski) i kompanijske modele izvrsnosti (Siemens, Philips, Toyota). Danas u svetu postoji oko 120 modela izvrsnosti. Najbolji način za unapređenje kvaliteta zdravstvene organizacije jeste primena koncepta 'upravljanja ukupnim kvalitetom'. Ovaj pristup obezbeđuje unapređenje celokupnog poslovanja zdravstvene organizacije, prvenstveno interne organizacije, koja uključuje rukovodstvo, resurse, procese, kadrove, zdravstvene usluge i primenu poslovnih rezultata. Na tržištu se zahteva visok kvalitet proizvoda i usluga radi poboljšanja kvaliteta življenja, odnosno koncepta upravljanja ukupnim kvalitetom preko modela izvrsnosti poslovanja svih subjekata društva. To je proces bez kraja, poznavajući prirodu čoveka, koji nikada nije zadovoljan postignutim, što je osnovna pokretačka snaga razvoja društva. Svedoci smo da neke države uvode priznanja za organizacije koje su u određenom periodu napravile relevantan uspeh u primeni koncepta upravljanja ukupnim kvalitetom, odnosno u ostvarivanju modela izvrsnosti u postizanju kvaliteta. Ovde se istražuje razvoj modela poslovne izvrsnosti za oblast stomatološke zdravstvene zaštite. Cilj rada bio je da se predstave i analiziraju kriterijumi za model izvrsnosti, te na osnovu toga definišu kriterijumi modela izvrsnosti za stomatološku zdravstvenu zaštitu u Republici Srbiji.",
publisher = "Srpsko lekarsko društvo - Stomatološka sekcija, Beograd",
journal = "Stomatološki glasnik Srbije",
title = "Main criteria for models of excellence in health care, Glavni kriterijumi za modele izvrsnosti u zdravstvenoj zaštiti",
volume = "58",
number = "3",
pages = "147-155",
doi = "10.2298/SGS1103147T"
}

Tekić, J., Majstorović, V., Marković, D., Nikodijević, A.,& Stamenković, D.. (2011). Main criteria for models of excellence in health care. in Stomatološki glasnik Srbije
Srpsko lekarsko društvo - Stomatološka sekcija, Beograd., 58(3), 147-155.
https://doi.org/10.2298/SGS1103147T

Tekić J, Majstorović V, Marković D, Nikodijević A, Stamenković D. Main criteria for models of excellence in health care. in Stomatološki glasnik Srbije. 2011;58(3):147-155.
doi:10.2298/SGS1103147T .

Tekić, Jasmina, Majstorović, Vidosav, Marković, Dejan, Nikodijević, Angelina, Stamenković, Dragoslav, "Main criteria for models of excellence in health care" in Stomatološki glasnik Srbije, 58, no. 3 (2011):147-155,
https://doi.org/10.2298/SGS1103147T . .