Analysis principles for models of excellence in health care

Abstract

The evolution of concept development, quality management, ranging from models of inspection through quality control, quality assurance, quality management (QMS), total quality management and business models excellence. These models were first created in industry and later spread to services. The ISO 9000 family of standards, published by ISO the 1987th year, were the driving force of development and application of quality management (QM) in various areas, including health care. Today there are over one million certificates for QMS, so that it can be said that they were the main generators of quality improvement. In addition to the model for quality management of products / services, nowadays in the field of quality other quality management models are used too. Here we explore the development of models of business excellence (BE) for the dental health care.

Evolucija razvoja koncepta menadžmenta kvalitetom, se kretala od modela inspekcije, preko kontrole kvaliteta, obezbeđenja kvaliteta, menadžmenta kvalitetom (QMS), menadžmenta totalnim kvalitetom i poslovnom izvršnošću. Ovi modeli su prvo nastali u industriji a kasnije su se proširili i na usluge. Standardi ISO 9000 serije, doneti 1987. godine, bili su pokretač razvoja i primene menadžmenta kvalitetom ( QM-a) u različitim oblastima, pa i u zdravstvenoj zaštiti. Danas u svetu postoji preko milion sertifikata za QMS, tako da se može reći da su oni bili osnovni generator unapređenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda / usluge, danas se u oblasti kvaliteta koriste i drugi modeli upravljanja kvalitetom. Ovde se istražuje razvoj modela poslovne izvrsnosti (BE) za oblast stomatološke zdravstvene zaštite (SZZ).