The standards ISO 9000 series, brought in 1987, were the driving force for the development and application of quality management (QM) in various areas, including health care. Currently, there are over one million certificates for quality management (QMC), and they were main initiators of quality improvement. In addition to the model for quality management of products/services, other models are also in use. The aim of this study was to present methods and techniques for quality improvement of health services, with special emphasis on dental health care services (DHS), and possibility for enhancement.
Standardi serije ISO 9000, doneti 1987. godine, bili su pokretač razvoja i primene principa upravljanja kvalitetom u različitim oblastima, pa i u zdravstvenoj zaštiti. Danas u svetu postoji više od milion sertifikata za upravljanje kvalitetom, tako da se može reći da su oni bili osnovni pokretač unapređenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda i usluga, danas se u ovoj oblasti koriste različiti modeli. Cilj ovog rada je bio da se predstave metode i tehnike unapređenja kvaliteta zdravstvenih usluga, s posebnim osvrtom na usluge stomatološke zdravstvene zaštite i aspekt unapređenja kvaliteta u njoj.
Keywords:
quality management / dental health care / upravljanje kvalitetom / stomatološka zdravstvena zaštita
Source:
Stomatološki glasnik Srbije, 2011, 58, 1, 35-43
Publisher:
Srpsko lekarsko društvo - Stomatološka sekcija, Beograd
TY - JOUR
AU - Tekić, Jasmina
AU - Majstorović, Vidosav
AU - Marković, Dejan
AU - Nikodijević, Angelina
AU - Stamenković, Dragoslav
PY - 2011
UR - https://smile.stomf.bg.ac.rs/handle/123456789/1669
AB - The standards ISO 9000 series, brought in 1987, were the driving force for the development and application of quality management (QM) in various areas, including health care. Currently, there are over one million certificates for quality management (QMC), and they were main initiators of quality improvement. In addition to the model for quality management of products/services, other models are also in use. The aim of this study was to present methods and techniques for quality improvement of health services, with special emphasis on dental health care services (DHS), and possibility for enhancement.
AB - Standardi serije ISO 9000, doneti 1987. godine, bili su pokretač razvoja i primene principa upravljanja kvalitetom u različitim oblastima, pa i u zdravstvenoj zaštiti. Danas u svetu postoji više od milion sertifikata za upravljanje kvalitetom, tako da se može reći da su oni bili osnovni pokretač unapređenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda i usluga, danas se u ovoj oblasti koriste različiti modeli. Cilj ovog rada je bio da se predstave metode i tehnike unapređenja kvaliteta zdravstvenih usluga, s posebnim osvrtom na usluge stomatološke zdravstvene zaštite i aspekt unapređenja kvaliteta u njoj.
PB - Srpsko lekarsko društvo - Stomatološka sekcija, Beograd
T2 - Stomatološki glasnik Srbije
T1 - Quality management in dental health care: Present and future development
T1 - Upravljanje kvalitetom u stomatološkoj zdravstvenoj zaštiti - stanje i budući razvoj
VL - 58
IS - 1
SP - 35
EP - 43
DO - 10.2298/SGS1101035T
ER -
@article{
author = "Tekić, Jasmina and Majstorović, Vidosav and Marković, Dejan and Nikodijević, Angelina and Stamenković, Dragoslav",
year = "2011",
abstract = "The standards ISO 9000 series, brought in 1987, were the driving force for the development and application of quality management (QM) in various areas, including health care. Currently, there are over one million certificates for quality management (QMC), and they were main initiators of quality improvement. In addition to the model for quality management of products/services, other models are also in use. The aim of this study was to present methods and techniques for quality improvement of health services, with special emphasis on dental health care services (DHS), and possibility for enhancement., Standardi serije ISO 9000, doneti 1987. godine, bili su pokretač razvoja i primene principa upravljanja kvalitetom u različitim oblastima, pa i u zdravstvenoj zaštiti. Danas u svetu postoji više od milion sertifikata za upravljanje kvalitetom, tako da se može reći da su oni bili osnovni pokretač unapređenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda i usluga, danas se u ovoj oblasti koriste različiti modeli. Cilj ovog rada je bio da se predstave metode i tehnike unapređenja kvaliteta zdravstvenih usluga, s posebnim osvrtom na usluge stomatološke zdravstvene zaštite i aspekt unapređenja kvaliteta u njoj.",
publisher = "Srpsko lekarsko društvo - Stomatološka sekcija, Beograd",
journal = "Stomatološki glasnik Srbije",
title = "Quality management in dental health care: Present and future development, Upravljanje kvalitetom u stomatološkoj zdravstvenoj zaštiti - stanje i budući razvoj",
volume = "58",
number = "1",
pages = "35-43",
doi = "10.2298/SGS1101035T"
}
Tekić, J., Majstorović, V., Marković, D., Nikodijević, A.,& Stamenković, D.. (2011). Quality management in dental health care: Present and future development. in Stomatološki glasnik Srbije
Srpsko lekarsko društvo - Stomatološka sekcija, Beograd., 58(1), 35-43.
https://doi.org/10.2298/SGS1101035T
Tekić J, Majstorović V, Marković D, Nikodijević A, Stamenković D. Quality management in dental health care: Present and future development. in Stomatološki glasnik Srbije. 2011;58(1):35-43.
doi:10.2298/SGS1101035T .
Tekić, Jasmina, Majstorović, Vidosav, Marković, Dejan, Nikodijević, Angelina, Stamenković, Dragoslav, "Quality management in dental health care: Present and future development" in Stomatološki glasnik Srbije, 58, no. 1 (2011):35-43,
https://doi.org/10.2298/SGS1101035T . .
