Quality management in dental health care: Present and future development

Abstract

The standards ISO 9000 series, brought in 1987, were the driving force for the development and application of quality management (QM) in various areas, including health care. Currently, there are over one million certificates for quality management (QMC), and they were main initiators of quality improvement. In addition to the model for quality management of products/services, other models are also in use. The aim of this study was to present methods and techniques for quality improvement of health services, with special emphasis on dental health care services (DHS), and possibility for enhancement.

Standardi serije ISO 9000, doneti 1987. godine, bili su pokretač razvoja i primene principa upravljanja kvalitetom u različitim oblastima, pa i u zdravstvenoj zaštiti. Danas u svetu postoji više od milion sertifikata za upravljanje kvalitetom, tako da se može reći da su oni bili osnovni pokretač unapređenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda i usluga, danas se u ovoj oblasti koriste različiti modeli. Cilj ovog rada je bio da se predstave metode i tehnike unapređenja kvaliteta zdravstvenih usluga, s posebnim osvrtom na usluge stomatološke zdravstvene zaštite i aspekt unapređenja kvaliteta u njoj.