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Quality management in dental health care: Present and future development / Upravljanje kvalitetom u stomatološkoj zdravstvenoj zaštiti - stanje i budući razvoj
(Srpsko lekarsko društvo - Stomatološka sekcija, Beograd, 2011)
The standards ISO 9000 series, brought in 1987, were the driving force for the development and application of quality management (QM) in various areas, including health care. Currently, there are over one million certificates ...
Main criteria for models of excellence in health care / Glavni kriterijumi za modele izvrsnosti u zdravstvenoj zaštiti
(Srpsko lekarsko društvo - Stomatološka sekcija, Beograd, 2011)
Business excellence models have a long history of development of sixty years. Today, the business excellence model can be essentially classified as world's most famous models/awards for excellence (Japanese, American and ...